Waltham 9-1-1 Emergency Telecommunication Center

911. This line is recorded. What is your emergency?
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(781) 893-4100


(781) 314-3624

After Hours Phone Number


Emergency Numbers



161 Lexington St.
Waltham, MA 02452
United States
DIAL 9-1-1


The City of Waltham has Implemented a New Emergency Notification System. Please click on the Image below and Register your Phone Number Today!

For Questions Regarding Alerts, Please

Contact the CodeRED ENS Team

Or click here for more information on CodeRED system



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Attention Business Owners and Landlords

The Waltham 911 Emergency Center needs information from your business to facilitate the safety of our emergency responders. Up-to-date information assists police, fire, and medical personnel in their response and on any necessary follow up's. Please click on the link Information Updates and New Business to fill out important information. Completed forms can either be emailed or faxed.  781-314-3624 or email: Information Update

Please feel free to contact Dispatcher Julie Bruno at 781-893-3700 or by email at jbruno@city.waltham.ma.us with any questions.

Welcome to the City of Waltham 9-1-1 Center. Waltham is a city with a residential population of more than 60,000. This figure at least doubles during each weekday, presenting the public service agencies with some unique challenges in this community located 9 miles west of Boston. Waltham is the home of two major colleges.  Brandeis University ( 415 South St. ) and Bentley College ( 385 Beaver St. ).  Waltham also has a major highway run directly through it, Route 128.  This makes Waltham streets very busy when there is heavy rush hour traffic on Rte 128.

Staff Contacts

Name Title Phone
Robert Robillard Police Lieutenant
Lorraine Ciccone Chief Dispatcher
Ken Hoyt Supervisor
Paula Hanson Supervisor
Billy Ryan Supervisor
Rick Taylor Supervisor
Keith Irvine Dispatcher
Carol Condon Dispatcher
Melanie Goshgarian Dispatcher
Deanna Gualtieri Dispatcher
Lou Couillard Dispatcher
Mary Martin Dispatcher
Julie Bruno Dispatcher
Ted Bourgeois Dispatcher
Beth Keegan Dispatcher
Scott Arnold Dispatcher
Shauntee Carter Dispatcher
Kim Hanson Dispatcher
Kelly Hancock Dispatcher
Tino DeGisi Dispatcher
TJ Deptula Dispatcher
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