What if I call 9-1-1 by mistake?

A.  Don't hang up!

It is a common mistake and can happen by a malfunction with your phone or dialing the wrong number sequence. Even if it is an accident, we will ask you to stay on the phone to confirm that there is not an emergency. We will also ask you for your address and phone number.

If you hang up without confirming the accidental call, you will receive a high-priority response to the address that comes up on our computer. This could deplete our emergency resources unnecessarily.

It is the City of Waltham's policy that even if the call is confirmed accidental, we do have to send at least 1 Police officer to actually verify that all is ok.