If I have a VoIP (Voice over Internet Protocol) telephone service, can I still call 9-1-1?

A. Yes, though there may be some limitations, such as address accuracy.

As always, we will ask you to verify your address and phone number. It is very important you update any address change with your provider to avoid any delay in response.

For more information on 9-1-1 calls from VoIP services, visit the MA State 9-1-1 department’s FAQ page here:
http://www.mass.gov/eopss/agencies/state-911/e911/trng-and-progs/faq.html