Eversource & Verizon Update to Customers During COVID-19 Pandemic

BOSTON (March 19, 2020) – With the COVID-19 pandemic continuing to evolve, Eversource is reassuring customers that the energy company is well prepared to continue providing safe, reliable energy while also safeguarding the health and well-being of employees and the communities it serves. The company has taken the following steps:

  • suspended all customer disconnections for non-payment
  • waived late payment charges
  • began offering a special, flexible payment plan for any past due bills
  • offered additional energy-saving tips to help reduce energy use while people are spending more time at home.  

“As a member of the communities we serve across New England, we’re here to support our customers through this unprecedented time, while also safeguarding the health and well-being of our employees,” said Eversource Chairman, President and CEO Jim Judge. “Whether it’s our hospitals providing critical care to patients, students learning remotely, or people working from home, we’re taking every possible step to ensure that our customers have the energy they need during this challenging period.” 

While as many Eversource employees as possible are working from home, for those jobs that can’t be done remotely the energy company has taken a wide variety of steps to ensure their safety. Eversource has reconfigured desk arrangements to create appropriate social space for employees and has enhanced cleaning and sanitation procedures at all facilities and in all vehicles. 

Eversource field crews will continue working on projects to ensure continued reliability for all customers including hospitals, nursing homes and grocery stores. Energy company field employees will report directly to job sites whenever possible, ensuring fast response to emergencies while limiting group interactions at company work centers. All work and appointments that require a technician to enter a home or come in close contact with others have been suspended, except for critical work to ensure the safety and reliability of the system.   

For more information on Eversource’s preparedness efforts and response to COVID-19, including FAQs for customers, ways to save, and more please visit  Eversource.com

Verizon is taking more steps to protect consumers during the COVID-19 pandemic. Many people are facing hardships and we hope these efforts can help reduce some stress in this unprecedented time:

  • Waiving overage charges and late fees to support customers who may be financially affected by the COVID-19 crisis.
  • Adding 15GB of high speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary.  
  • Providing a new discount internet option for low-income households.
  • Waiving two months internet and voice service charges for current Lifeline customers.

These actions build upon our previous pledges to not terminate service and to prioritize first responders so they can continue to respond to the needs of our communities. Our goal is to ensure our customers have the tools they need to stay connected. More details: 


Verizon continues to closely monitor developments related to COVID-19. As the situation evolves, we’re working closely with our employees, partners and suppliers to support ongoing business operations and serve our customers’ needs. For regular updates, please visit: https://www.verizon.com/about/news/our-response-coronavirus  

If you have any questions, please do not hesitate to reach out.