Who receives my 9-1-1 call?

A:

If you call from a landline in Waltham, you will reach the Waltham 9-1-1 Center. If you call from a cell phone, you will be connected to one of the three State Police call centers, who will transfer you once your location is determined. In the event that our center is overwhelmed with calls, you may be redirected to Newton’s 9-1-1 center where they will take your information and pass it along to us.