Can I call 9-1-1 to ask if school is cancelled due to snow?
A. 911 is for emergency calls only!
Emergency Telecommunication Dispatchers (ETDs) answer both the 9-1-1 lines and the business lines, so you may speak to the same person no matter which line you call. However, if both the 9-1-1 line and the business line are ringing at the same time, priority will be given to the 9-1-1 line. We will be happy to take non-emergency calls on the other lines, provided that there are no 9-1-1 calls ringing. You may be asked to hold on a business line or even be disconnected if an emergency situation arises.
By calling 9-1-1 for a non-emergency, you could be taking resources away from a life-endangering emergency.
The business line for the Emergency Telecommunication Center is (781) 893-3700.