Can I call 9-1-1 to ask if school is cancelled due to snow?

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A.  911 is for emergency calls only!

Emergency Telecommunication Dispatchers (ETDs) answer both the 9-1-1 lines and the business lines, so you may speak to the same person no matter which line you call. However, if both the 9-1-1 line and the business line are ringing at the same time, priority will be given to the 9-1-1 line. We will be happy to take non-emergency calls on the other lines, provided that there are no 9-1-1 calls ringing. You may be asked to hold on a business line or even be disconnected if an emergency situation arises.

 

By calling 9-1-1 for a non-emergency, you could be taking resources away from a life-endangering emergency.

 

The business line for the Emergency Telecommunication Center is (781) 893-3700.