Q.  How do I report a pothole?

A.  Call the Street department at 781-314-3855 and give them the location of the pothole.

Q.  How do I report a street light out?

A.  Call the Wires Department @ 781-314-3175 with the location and pole number.

Q.  My trash/recycling was not picked up, what can I do?

A.  Contact the Street department @781-314-3855 with the location of the area that missed pickup.

Q.  I have an appliance that needs to be picked up, what do I do?

A.  Large appliances will be picked up by Capitol Waste Services on your trash and recycling day.  To schedule a pick-up, please contact Capitol Waste at 617-569-1718 or 866-569-1718.  For safety reasons, please remove all doors from large appliances.

Q.  Where do I find a copy of the Recycling/Yard Waste schedule?

A.  The Recycling and Yard Waste schedule can be found on the Recycling Website.

Q.  There is a water leak in front of my house, who do I call?

A.  Contact the Water Department at 781-314-3820.

Q:  I have questions about my water bill, who do I contact?

A.  Contact the Water Billing office at 781-314-3810 with your questions.

Q.  I received a parking ticket that I don't agree with, how can I dispute it?

A.  To appeal a ticket you must fill out a parking appeal form which you can pick up at the Treasurer’s office or on their website.  The form can be forwarded back to the Treasurer’s office included with the ticket and supporting documentation for review within 21 days of receiving the ticket.

Q.  I’m looking for fuel assistance this winter, who can I call?

A.  Please contact 1-800-632-8175 or 781-643-2358 for information on fuel assistance programs.

Q.  I received my excise tax bill and I have questions on it, who do I call?

A.  Call the Assessor's office at 781-314-3200 with questions on the assessment or call the Treasurer's office at 781-314-3250 with questions on the payment.

Q.  I have questions about a tax bill I received, who should I call?

A.  Contact the Treasurer's office at (781) 314-3250 with your questions.

Q.  Where can I get a copy of my birth certificate?

A.  Call the City Clerk’s Office at 781-314-3120

Q.  How do I contact my City Councillor?

A.  Contact the City Clerk's office at 781-314-3120 or the City Council's web page.

Q.  I would like to have an event on Waltham Common, what do I need to do?

A.  All requests for events on the Waltham Common must be put in writing and sent to Mayor McCarthy.  Please include the purpose for the event and all pertinent details.  The requests will be reviewed by the Mayor's office and any other appropriate department.  The Mayor's office will respond to your request in writing.

Q.  Who are the members of the School Committee?

Please see the listing of school committee members on the School Department website.

School Committee website

Q.  Who makes the determination of calling off school during snow storms.?

A.  The Superintendent of Schools makes the decision.  The office number is (781) 314-5400.

Q.  I’m having a dispute with my landlord and I’m unsure of what my rights are?

A.  If you have questions about your rights, please contact Tenant’s Rights at 617-727-8400.

Q.  I’m unable to afford legal counsel.  Who can I call to help me?

A.  You can contact BC Legal Aid at 781-893-4793

Q.  I would like to donate some furniture, who can I call?

A.  You can contact  Massachusetts Coalition of Homeless @ 781-595-7570 x13 or Support Committee for Battered Women @ 781-891-0724.

Q.  I’m looking for a listing of religious congregations in Waltham.

A.  Here is a listing of local religious congregations.

• Adventist
• Seventh Day Adventist Church of Waltham - at Presbyterian Church, 34 Alder Street
• Baha'i
• Baha'i Faith - 781-899-8715
• Baptist
• Beth Eden Baptist Church - 84 Maple Street - 781-899-4674
• First Baptist Church - 400 Lexington Street - 781-893-7058
• Catholic
• Our Lady Comforter of the Afflicted - 857 Trapelo Road – 781-894-3481
• Sacred Heart Parish - 311 River Street - 781-899-0469
• St. Charles Church - 51 Hall Street - 781-893-0330
• St. Jude's Church - 147 Main Street - 781-893-3100
• St. Mary's Church - 145 School Street - 781-891-1730
• Espousal Retreat House - 554 Lexington Street - 781-893-0330
• Congregational
• Covenant Congregational Church - 375 Lexington Street - 781-893-7717
• Lakeview Congregational - 98 Seminole Avenue - 781-893-0636
• First Congregational Church (UCC) - 730 Main Street - 781-899-3891
• Episcopal
• Christ Church - 750 Main Street - 781-891-6012
• Evangelical
• Hope International Church - 21 Bruce Road - 781-891-5238
• Worldwide Church of God - 730 Main Street - 508-647-0288 
• Jewish
• Temple Beth Israel - 25 Harvard Street - 781-894-5146
• Lutheran
• First Evangelical Lutheran Church - 6 Eddy Street at Weston Street - 781-893-6563
• Methodist
• Immanuel United Methodist Church - 545 Moody Street - 781-893-7250
• Nazarene
• Community Church of the Nazarene - 1450 Trapelo Road - 781-890-7629
• Pentecostal
• India Pentecostal Assembly of Boston - 1450 Trapelo Road
• Presbyterian
• First Presbyterian Church - 34 Alder Street - 781-893-3087
• Unitarian Universalist
• First Parish Universalist Unitarian - 50 Church Street - 781-893-6240

Q.  Where are the local food pantries located in Waltham?

• Sacred Heart Parish, 350 River Street, 781-899-0081

     Thursdays 4:00pm-5:00pm

• Grandma’s Pantry, 750 Main Street, 781-891-6012

      Fridays 9:30am-11:00am (for those 60 years and older)

• Immanuel Methodist Church, 545 Moody Street, 781-893-7250

     Monday-Friday 10:00am-2:00pm  Soup Kitchen opens @ 5:00pm

• Salvation Army F.E.A.S.T. program

Monday-Thursday 3:00pm-6:00pm (dinner)

Monday-Friday- Free breakfast and lunch for children    grades 1-8